Short summary
- The terms apply to the website and to Nordedge's services unless otherwise agreed in writing.
- Quotes, project descriptions, prices, timelines and payment terms must be confirmed in writing to be binding.
- The customer is responsible for providing correct information, required access, lawful material and timely approvals.
- SEO, AI search, advertising and external platforms are affected by third parties. Nordedge therefore cannot guarantee rankings, traffic, revenue or approvals.
- Swedish law applies. Disputes should first be solved through dialogue and then by Swedish courts.
1. Parties and scope
The website nordedge.io and the services are provided by Nordedge AB, company reg. no. 559414-7026, Husarvikstorget 4, 115 47 Stockholm, Sweden.
These terms apply to visitors, leads, customers and others who use the website or engage Nordedge, unless otherwise agreed in writing.
2. Quotes, orders and agreements
- A quote is valid for the period stated in the quote. If no period is stated, the quote is valid for 30 days.
- An agreement is formed when the customer accepts a quote, order confirmation, project description or other confirmation from Nordedge in writing.
- Changes to scope, content, timeline, budget or technical requirements must be approved in writing and may affect price and delivery time.
- If the customer orders work outside the agreed scope, Nordedge may charge according to the current price list, quote or separate agreement.
3. Services and delivery
Nordedge delivers digital services that may include strategy, design, web development, SEO, AI search optimization, content, advertising, hosting, support and technical integrations.
Timelines rely on the customer providing material, feedback, access and decisions on time. Delays caused by the customer, third parties or circumstances outside Nordedge's control give Nordedge the right to move delivery dates.
- Deliverables are considered approved when the customer approves them in writing, starts using them or does not raise specific objections within the agreed review period.
- Minor defects that do not materially prevent use of the deliverable do not affect the payment obligation, but Nordedge must be given an opportunity to remedy the defect.
- Nordedge may use subcontractors when needed to deliver the service.
4. Customer responsibilities
- The customer is responsible for ensuring that information, material, images, text, trademarks, logins and instructions provided to Nordedge are correct and lawful to use.
- The customer is responsible for having the required rights, licences and consents for material that will be published or used in the project.
- The customer must not provide sensitive personal data, confidential information or production-critical logins unless they are needed and handled under specific instructions.
- The customer is responsible for publication decisions, offers, prices, industry claims, legal texts and regulatory requirements specific to the customer's business.
5. Prices, invoicing and payment
- Prices are stated excluding VAT unless expressly stated otherwise.
- Payment terms, start cost, recurring fees and notice periods are stated in the quote, order confirmation or agreement.
- In the event of late payment, Nordedge may charge default interest under the Swedish Interest Act and compensation for reminder and collection costs.
- Nordedge may pause delivery, support, publication or access to services in the event of material payment delay after written reminder.
6. Ongoing services, support and termination
Ongoing services, such as hosting, maintenance, SEO, content production or support, apply for the period and notice period stated in the agreement.
Unless otherwise agreed, a monthly service continues until further notice with a three-month notice period. Termination must be made in writing.
- Support covers the items expressly included in the agreement.
- Major changes, new functionality, migrations, incidents caused by third parties and work outside the agreed scope may be charged separately.
- Nordedge may terminate or pause services if the customer breaches the agreement, uses the service unlawfully or exposes systems, staff or third parties to risk.
7. SEO, AI search, advertising and external platforms
Nordedge works methodically to improve technical quality, content, visibility and conversion. Results in search engines, AI answers, social media, ad networks, map services, app stores and other external platforms are controlled by third parties.
Nordedge does not guarantee specific rankings, indexing, traffic levels, leads, revenue, ad approvals, API availability or unchanged third-party terms.
8. Intellectual property rights
- When the customer has paid in full, the customer receives the agreed right of use or ownership of the final deliverable according to the quote or agreement.
- Nordedge retains rights to working methods, processes, know-how, general components, templates, code libraries, internal tools and solutions that were not developed exclusively for the customer.
- Third-party software, fonts, images, plugins, APIs and other licensed parts are subject to their respective licence terms.
- Nordedge may present deliverables as references or cases in marketing unless the customer objects in writing or confidentiality has been agreed.
9. Personal data and confidentiality
Nordedge processes personal data according to our privacy policy. When Nordedge processes personal data on behalf of the customer, the parties must enter into a data processing agreement if required under the GDPR.
The parties must handle confidential information carefully and must not disclose it to unauthorised parties unless required by law or approved in writing.
10. Limitation of liability
Nordedge is liable for direct damage caused by negligence to the extent required by mandatory law. Nordedge is not liable for indirect damage, lost profit, lost data, production interruption, loss of goodwill or consequential damage unless mandatory law states otherwise.
Unless otherwise agreed, Nordedge's total liability is limited to the amount the customer paid for the affected service during the six months before the damage occurred.
The limitation of liability does not apply in cases of intent, gross negligence or liability that cannot be limited under mandatory law.
11. Changes, governing law and disputes
Nordedge may update these terms when services, legal requirements or business models change. The version that applied when an agreement was entered into applies to that agreement unless the parties agree otherwise.
Swedish law applies to these terms and to agreements between the parties. Disputes should first be solved through dialogue. If the parties do not reach a solution, the dispute shall be settled by Swedish general courts with Stockholm District Court as the court of first instance, unless mandatory law requires otherwise.
